> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.launchcart.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to check if an order was synced to a 3rd-party app?

Articles on: [Orders](/en/category/orders-1m6o8jz/)

  
  
If you've enabled a 3rd-party fulfillment app (such as Printful) and you're having problems with your Launch Cart orders syncing to the 3rd-party app, please follow these instructions to trouble shoot and fix the problem.  
  

### Reasons why a order fails to sync to 3rd-party app

  
  
*   The product ordered by customer doesn't exist in 3rd-party anymore?
  
*   The variant purchased by customer is no longer in stock in 3rd-party anymore.
  
*   Your Launch Cart store has lost connection between your 3rd-party app.
  
*   Your customer's address is not able to be verified by the 3rd-party app and they are declining to sync the order.
  
*   A temporally glitch in the matrix :)
  
  
  

### Check your order "App sync status" section.

  
  
You can lookup the reason why an order failed to sync by going to >Orders, then clicking on the affected order, then scrolling down to "App sync status" section. From this section, you see either a success or failed status. If you see a "Failed" status, it should include an error code. This error code should explain why the order failed to sync. Once you make the correction, you can press the "re-sync" button to try to re-sync this order to the 3rd-party app again.  
  
  
![](https://storage.crisp.chat/users/helpdesk/website/ca68278827e51000/fcb87940-5bae-4243-8372-6051da_1k3ic8a.png)  
  
  

### Printful error codes and what they mean:

  
  
  
  

### Still can't re-sync?

  

### How to process a manual order with Printful.com

  
When a order can't be synced to Printful, you must process a manual order. This means you'll need to login to Printful.com's dashboard, and place a order yourself, for your customer. [Read complete instructions on Printful.com](https://help.printful.com/hc/en-us/articles/360014066879-How-do-I-place-a-manual-order-)

Updated on: 29/08/2022