App sync status: Order failed to sync to App
How to check if an order was synced to a 3rd-party app?
If you've enabled a 3rd-party fulfillment app (such as Printful) and you're having problems with your Launch Cart orders syncing to the 3rd-party app, please follow these instructions to trouble shoot and fix the problem.
Reasons why a order fails to sync to 3rd-party app
- The product ordered by customer doesn't exist in 3rd-party anymore?
- The variant purchased by customer is no longer in stock in 3rd-party anymore.
- Your Launch Cart store has lost connection between your 3rd-party app.
- Your customer's address is not able to be verified by the 3rd-party app and they are declining to sync the order.
- A temporally glitch in the matrix
Check your order "App sync status" section.
You can lookup the reason why an order failed to sync by going to >Orders, then clicking on the affected order, then scrolling down to "App sync status" section. From this section, you see either a success or failed status. If you see a "Failed" status, it should include an error code. This error code should explain why the order failed to sync. Once you make the correction, you can press the "re-sync" button to try to re-sync this order to the 3rd-party app again.
Printful error codes and what they mean:
Error code | How to fix |
|---|---|
Item X: Sync variant not found | Press the "re-sync" button and choose an substitute variant for the customer's order. If a similar substitute variant is not available, process a manual order via the 3rd-party app's website. You should delete/remove this product from your Launch Cart store so this doesn't happen again for future customers. |
Item X: Sync variant is discontinued | Press the "re-sync" button and choose an substitute variant for the customer's order. If a similar substitute variant is not available, process a manual order via the 3rd-party app's website. You should delete/remove this variant from your Launch Cart store so this doesn't happen again for future customers. |
No Printful account connected, please make sure your Printful account is connected | Go to your > App store and reconnect the Printful App by clicking the Printful app and logging in again. Then go back to the order lookup page and press the "re-sync" order button. |
Error message about wrong shipping address | Edit the order and correct the customer's incorrect address. Then press the "re-sync" order button. |
Error: Printful product no longer linked to Printful.com | This means your Printful product lost it's connection to your Printful account and you have 2 options. Locate this same product in your Printful.com dashboard and edit any part of the product. This will force Printful to re-sync the product to Launch Cart and it will regain it's connection. Then try to re-sync the order again. *If this product doesn't exist in your Printful.com dashboard, then you'll need to process a manual order for the affected order and you should delete/remove this product from your Launch Cart store so this doesn't happen again for future customers. |
Internal error | Please contact Launch Cart support about this. |
Still can't re-sync?
How to process a manual order with Printful.com
When a order can't be synced to Printful, you must process a manual order. This means you'll need to login to Printful.com's dashboard, and place a order yourself, for your customer. Read complete instructions on Printful.com
Updated on: 29/08/2022
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