How to check if an order was synced to a 3rd-party app?

If you've enabled a 3rd-party fulfillment app (such as Printful) and you're having problems with your Launch Cart orders syncing to the 3rd-party app, please follow these instructions to trouble shoot and fix the problem.

Reasons why a order fails to sync to 3rd-party app

The product ordered by customer doesn't exist in 3rd-party anymore?
The variant purchased by customer is no longer in stock in 3rd-party anymore.
Your Launch Cart store has lost connection between your 3rd-party app.
Your customer's address is not able to be verified by the 3rd-party app and they are declining to sync the order.
A temporally glitch in the matrix :)

Check your order "App sync status" section.

You can lookup the reason why an order failed to sync by going to >Orders, then clicking on the affected order, then scrolling down to "App sync status" section. From this section, you see either a success or failed status. If you see a "Failed" status, it should include an error code. This error code should explain why the order failed to sync. Once you make the correction, you can press the "re-sync" button to try to re-sync this order to the 3rd-party app again.

Printful error codes and what they mean:

Error code	How to fix
Item X: Sync variant not found	Press the "re-sync" button and choose an substitute variant for the customer's order. If a similar substitute variant is not available, process a manual order via the 3rd-party app's website. You should delete/remove this product from your Launch Cart store so this doesn't happen again for future customers.
Item X: Sync variant is discontinued	Press the "re-sync" button and choose an substitute variant for the customer's order. If a similar substitute variant is not available, process a manual order via the 3rd-party app's website. You should delete/remove this variant from your Launch Cart store so this doesn't happen again for future customers.
No Printful account connected, please make sure your Printful account is connected	Go to your > App store and reconnect the Printful App by clicking the Printful app and logging in again. Then go back to the order lookup page and press the "re-sync" order button.
Error message about wrong shipping address	Edit the order and correct the customer's incorrect address. Then press the "re-sync" order button.
Error: Printful product no longer linked to Printful.com	This means your Printful product lost it's connection to your Printful account and you have 2 options. Locate this same product in your Printful.com dashboard and edit any part of the product. This will force Printful to re-sync the product to Launch Cart and it will regain it's connection. Then try to re-sync the order again. *If this product doesn't exist in your Printful.com dashboard, then you'll need to process a manual order for the affected order and you should delete/remove this product from your Launch Cart store so this doesn't happen again for future customers.
Internal error	Please contact Launch Cart support about this.

Still can't re-sync?

How to process a manual order with Printful.com

When a order can't be synced to Printful, you must process a manual order. This means you'll need to login to Printful.com's dashboard, and place a order yourself, for your customer. Read complete instructions on Printful.com

Updated on: 29/08/2022